For storage facility owners, safeguarding customers’ belongings is their first and foremost priority. Nevertheless, even with cameras and barbed wired fences, storage facility break-ins can still occur. Should a burglary take place at your facility, you’ll need to take swift action.
Your company should have a standard operating procedure in place should a break-in occur. Aside from the obvious like calling the police, you also need to notify tenants whose storage was broken into. They’ll need to file an incident report even if nothing was taken. They should also be taken through the process for filing an insurance claim.
Consider Notifying All Tenants
Many commercial facilities only notify tenants whose storage was targeted. For transparency purposes, though, you may choose to inform every tenant. This can be via email or traditional mail with details of the account and recommendations on how they can better protect their stored possessions (e.g. cut-proof locks, locks with un-duplicable keys). If you don’t notify tenants and they find out, it can harm your company’s reputation. Continue Reading →